DELIVERY

Domestic Shipping

For US orders, allow up to 5 days to receive your package.
Orders are processed and shipped within 2-3 business days from the time of purchase.
Orders are shipped via FedEx or USPS Priority Mail, with a tracking number and insurance coverage.
To expedite shipping on and order, please email us before placing your order at customerservice@karbonmarket.us.

International Shipping

For international orders, allow up to 14 days to receive your package.
Orders are processed and shipped within 2-3 business days from the time of purchase.
Orders are shipped via USPS Priority Mail, with a tracking number and insurance coverage (please note that alternative parcel service carriers may be utilized).
To expedite shipping, please email us before placing your order at customerservice@karbonmarket.us.

Lost Packages

We are not responsible for missing packages.
Please email us at orders@karbonmarket.us immediately if your package goes missing and we will file a claim with appropriate parcel service.
Once the claim has been processed, we will send you a refund for your order.
This process can take time, if you need your item in a timely manner, you can reorder it through our website.

Returns/ Exchanges

We do not accept returns for refunds.
Faux nose rings, ear cuffs, and facial jewelry cannot be returned due to hygienic reasons.
Returned items must be unused, unworn and unwashed and with tags intact on the garment.
Return shipping is paid by the customer (*signature confirmation must be included with your returned item(s)*).
To make a return/exchange per policy please email us at orders@karbonmarket.us using “Re: Exchange / Order #” in the subject header and reason for exchange in the body of the message.
Please allow up to 3 business days for us to review your email. If your reason for return is approved, we’ll email you return instructions.
Once your return is received and processed/inspected, we’ll email you a return/exchange notification. Please allow up to 14 days for processing.
We will send out your new item or issue store credit (with the same designer) in the amount of your purchase
(not including shipping fees) towards a future purchase.

Sale Items/ Gift Cards

Sale items and gift cards cannot be refunded.

Pre-order/ Made To Order

Pre-order, custom and made-to-order pieces cannot be refunded.

Cancellations

Orders can be canceled within 24 hours of placing the order.
If you have any questions, please email us at customerservice@karbonmarket.us

Track Order

To track orders go to track order page.
For more information on orders, past orders, and processing login to MY ACCOUNT.

Privacy Policy:

Karbon Market ("Karbon Market") operates karbonmarket.us and may operate other websites. It is Karbon Market's policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Karbon Market collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Karbon Market's purpose in collecting non-personally identifying information is to better understand how Karbon Market's visitors use its website. From time to time, Karbon Market may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Karbon Market also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on karbonmarket.us blogs/sites. Karbon Market only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Karbon Market's websites choose to interact with Karbon Market in ways that require Karbon Market to gather personally-identifying information. The amount and type of information that Karbon Market gathers depends on the nature of the interaction. For example, we ask visitors who sign up at karbonmarket.us to provide a username and email address. Those who engage in transactions with Karbon Market are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Karbon Market collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Karbon Market. Karbon Market does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Karbon Market may collect statistics about the behavior of visitors to its websites. Karbon Market may display this information publicly or provide it to others. However, Karbon Market does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Karbon Market discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Karbon Market's behalf or to provide services available at Karbon Market's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Karbon Market's websites, you consent to the transfer of such information to them. Karbon Market will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Karbon Market discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Karbon Market believes in good faith that disclosure is reasonably necessary to protect the property or rights of Karbon Market, third parties or the public at large. If you are a registered user of an Karbon Market website and have supplied your email address, Karbon Market may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Karbon Market and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Karbon Market takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Karbon Market uses cookies to help Karbon Market identify and track visitors, their usage of Karbon Market website, and their website access preferences. Karbon Market visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Karbon Market's websites, with the drawback that certain features of Karbon Market's websites may not function properly without the aid of cookies.

Business Transfers

If Karbon Market, or substantially all of its assets, were acquired, or in the unlikely event that Karbon Market goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Karbon Market may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Karbon Market and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Karbon Market may change its Privacy Policy from time to time, and in Karbon Market's sole discretion. Karbon Market encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a karbonmarket.us account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.